Terms and Conditions

Frequently Asked Questions

• What is your return policy?
• Customers must contact YFN within 2 business days to return merchandise that is not defective
• Customers are required to email images to help@yourfurniturenow.com prior to return to prove that the merchadise is in new condition
• A 25% restocking fee will be charged on all returns because the merchandise must be sold "as-is."
• Special Orders such as “Online Items Only” may take 1-2 weeks to arrive. Any cancellations or modification of these items after the date of purchase will be subject to a 25% restocking fee. Once merchandise is delivered, standard return policy is applicable.
• Customers who received free delivery will be required to pay the standard delivery fee for their zip code in addition to a 25% restocking fee
• What is your warranty policy?
• Customers are required to email a photo of damaged merchandise to help@yourfurniturenow.com for a service authorization
• Defective merchandise in good condition will be repaired free-of-charge 45 days after purchase for customers who opted for delivery
• Customers who opted for merchandise pickup are responsible for merchandise transportation to and from the Service Department
• A standard delivery charge will be assessed for all customers requiring in-home service who do not qualify for free service
• Charge is generally $79 - $99
• Defective merchandise will be serviced by YFN during the manufacturer's warranty period listed on the product's webpage
• Customers who do not qualify for free in-home service are responsible for merchandise transportation to Service Department
• Defective merchadise my not be returned for a refund - repair or exchange are the only available options
• Merchandise that appears dirty or heavily abused will incur a service fee  or may be rejected by the manufacturer
• Where is your warehouse and what are the hours?
• Address: 
• 1221 Frankel Ave, Montebello, CA 90640
• Hours: 
• M - W, F: 10am - 2pm, 3pm - 7pm
• Sat: 10am - 6pm
• Closed: Thursday and Sunday
• Where are your stores located?
• 7510 Firestone Blvd #B, Downey, CA 90241
• 1000 East Washington Blvd #120, Los Angeles, CA 90011
• Do you price match?
• Yes, and it must be a current offer by a legitimate company. We need to be able to buy the deal - should we so desire.
• The burden of proof lies with the customer. We will not call to verify. Verbal quotations are not valid.  
• Price match must include competitor's shipping charge if you choose to opt for delivery. We will compare subtotal + delivery in this case.  
• Can I ship to an address other than my billing address?
• Yes, but the correct billing name, address, and phone number must be verified before your order will ship.
  

How Do I Place An Order?

• Order online! - When you place an order through our website you will find it safe, easy, and fast. You can make changes and review what you have entered nearly every step of the way. Available 24 hours a day.
• Call us! - Our sales and service team is ready to place your order over the phone. You can reach us at (562) 265-1818, Mon, Tues, Fri 10am-8pm, Sat and Sun 10am-6pm PST.
• Visit our Showroom! - Our showrooms are located at 7510 Firestone Blvd, Building B Downey, CA 90241 and . Almost all of our merchandise can be seen at our showroom location. Just ask for the online sales team and have you furniture needs and questions addressed imediately. Visit us to try before you buy!

What Are My Payment Options?

• Credit Cards - American Express, Discover, MasterCard and Visa.
• PayPal
• Cash - Accepted in store. Cash on delivery is not available.
• Financing - 0% interest financing is offered through GE Capital. Visit a showroom to apply.

Order Confirmation

Sales Tax